For Front-line Employees
1-Part Series
Online
By Scott Albrecht
Many credit union employees shy away from anything to do with selling. However, in order to live out a credit union's mission of improving the financial well-being of their members, selling is a necessity.
For Front-line Employees
1-Part Series
Online
By Scott Albrecht
Referral Sales Champion teaches your team members how to identify product and service needs and the most efficient way to do so.
For Front-line Employees
For Leaders and Managers
For Support Employees
1-Part Series
Online
By Megan James
What determines excellent service? Why excellent service is MORE than fast, accurate, & friendly. How to go beyond the expectations of our members. Why member complaints aren’t necessarily a bad thing.
For Front-line Employees
For Leaders and Managers
For Support Employees
New Course
Free
1-Part Series
Online
By Taylor Murray
The credit union movement is growing, but is our commitment to People Helping People keeping pace? As credit unions continue to grow and expand, many credit union employees and leaders forget or never learned how and why we started. Let’s not forget why we do what we do.
For Leaders and Managers
7-Part Series
Online
By Megan James, Chris Bryan, and Scott Albrecht
Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager? ServiStar’s Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders.
For Leaders and Managers
10-Part Series
Online
By Mike Neill, Scott Albrecht, and Taylor Murray
Learn how to deploy skills that will improve management performance, employee engagement, member service and profitability. See immediate improvements in management performance!
Consider viewing all events or getting in touch so we can find a way to suit your specific needs!