By Scott Albrecht

Many credit union employees shy away from anything to do with selling. However, in order to live out a credit union's mission of improving the financial well-being of their members, selling is a necessity.

By Mike Neill and Scott Albrecht

Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager? ServiStar’s Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders.

By Lisa Chitty

Emotional Intelligence is the essential leadership skillset of this decade and beyond, and it should be at the top of your list for leadership development. Join ServiStar Consulting and Profile Strategies for this award-winning learning series designed to both measure and develop emotional intelligence in leaders.

By Elry Armaza, Tansley Stearns, and Taylor Murray

Tansley and Taylor will guide you through the best practices for effective journey mapping. Learn how to implement cross-team collaboration, plan for content and modeling, and much much more.

By Scott Albrecht and Megan James

Referral Sales Champion teaches your team members how to identify product and service needs and the most efficient way to do so.

By Megan James and Scott Albrecht

What determines excellent service? Why excellent service is MORE than fast, accurate, & friendly. How to go beyond the expectations of our members. Why member complaints aren’t necessarily a bad thing.

By Mike Neill, Scott Albrecht, and Taylor Murray

Learn how to deploy skills that will improve management performance, employee engagement, member service and profitability. See immediate improvements in management performance!