By Scott Albrecht

Many credit union employees shy away from anything to do with selling. However, in order to live out a credit union's mission of improving the financial well-being of their members, selling is a necessity.

By Scott Albrecht

ServiStar offers research-based, credit union specific solutions that have worked for top performing credit unions. Using breakout groups, role-playing and case studies to transfer knowledge, this dynamic, live training broadcast from our studios is just just like having us onsite.

By Mike Neill and Scott Albrecht

Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager? ServiStar’s Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders.

By Scott Albrecht

What determines excellent service? Why excellent service is MORE than fast, accurate, & friendly. How to go beyond the expectations of our members. Why member complaints aren’t necessarily a bad thing.

By Mike Neill, Scott Albrecht, and Taylor Murray

Learn how to deploy skills that will improve management performance, employee engagement, member service and profitability. See immediate improvements in management performance!