Service Excellence


For Front-line Employees For Leaders and Managers For Support Employees 1 Session 3 Hours of Training Online

Select Series


January 10, 1–4 pm ET

$199 per participant

February 10, 1–4 pm ET

$199 per participant

March 7, 1–4 pm ET

$199 per participant

April 4, 1–4 pm ET

$199 per participant

May 9, 1–4 pm ET

$199 per participant

June 6, 1–4 pm ET

$199 per participant

July 11, 1–4 pm ET

$199 per participant

August 8, 1–4 pm ET

$199 per participant

September 12, 1–4 pm ET

$199 per participant

October 3, 1–4 pm ET

$199 per participant

November 7, 1–4 pm ET

$199 per participant

December 5, 1–4 pm ET

$199 per participant

Learn why SERVICE is more than fast, friendly and accurate.

By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”

The primary concepts covered include the 7 Key Elements of Excellent Service and:

Investment: $199

Scott Albrecht
Facilitator: Scott Albrecht, AVP of Learning & Development