Service Excellence

For Front-line Employees For Leaders and Managers 1 Session 3 Hours of Training Online

Select Series

August 18, 1–4 pm ET

November 16, 1–4 pm ET

Learn why SERVICE is more than fast, friendly and accurate.

By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”

The primary concepts covered include the 7 Key Elements of Excellent Service and:

Investment: $199/participant

Are you registering more than 5 people? Email Whitney for discounted pricing.

Scott Albrecht
Facilitator: Scott Albrecht, AVP of Learning & Development