For Front-line Employees
Learn why SERVICE is more than fast, friendly and accurate.
By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”
The primary concepts covered include the 8 Key Elements of Excellent Service and:
- What determines excellent service?
- Why excellent service is MORE than fast, accurate, & friendly
- How to go beyond the expectations of our members.
- Why member complaints aren’t necessarily a bad thing.