Service Excellence

For Front-line Employees For Leaders and Managers For Support Employees 1 Session 3 Hours of Training Live Online

$199 $99

Select Series

October 3, 1–4 pm ET

$199 $99 per participant

November 7, 1–4 pm ET

$199 $99 per participant

December 5, 1–4 pm ET

$199 $99 per participant

January 10, 1–4 pm ET

$199 per participant

February 14, 1–4 pm ET

$199 per participant

March 13, 1–4 pm ET

$199 per participant

Learn why SERVICE is more than fast, friendly and accurate.

By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”

The primary concepts covered include the 7 Key Elements of Excellent Service and:

What determines excellent service?
Why excellent service is MORE than fast, accurate, & friendly
How to go beyond the expectations of our members.
Why member complaints aren’t necessarily a bad thing.

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