In the US, over half of the workforce is disengaged, with nearly 20% being actively disengaged. Leadership and coaching significantly influence 70% of the engagement factors. The urgency to effectively lead and coach within credit unions has never been greater. In this free event, we will unveil insights from our targeted research and initiatives aimed at empowering credit union leaders and coaches. Attendees will gain practical strategies for immediate implementation, designed to elevate managerial effectiveness and cultivate leaders that people genuinely want to follow.

Learn about:

• Addressing the challenge of employee disengagement.
• The impact of disengagement on credit union member experience.
• Understanding the distinct attributes of credit union versus bank employees.
• Motivating employees with meaningful work and purpose.
• Establishing and enforcing behavioral standards.
• The shift from traditional training to impactful coaching.
• Balancing incentives with accountability.
• Essential leadership actions for inspiring and retaining top talent.

About your facilitator:

ServiStar Consulting has helped over 1,000 credit unions in the US and Canada achieve what they previously thought was unattainable and specializes in working with credit unions to develop effective leaders, improve sales, and enhance service cultures. Chief Learning Officer, Mike Neill is a renowned speaker, author, and published researcher, and his expertise has made him highly sought-after in the credit union movement.

Discover the Path to Success with ServiStar’s Exclusive Emotional Intelligence Course!

Are you ready to unlock the secrets to personal and professional success? Look no farther! ServiStar proudly presents a specialized 4-hour course on Emotional Intelligence, custom-tailored for credit union employees like you.

Embrace a transformative experience in our dynamic and interactive program, where we dive deep into the core aspects of Emotional Intelligence (EI) and unveil its profound influence on your workplace performance, member relations and overall well-being. Gain the essential skills to navigate both work and life with ease and grace.

Through engaging discussions, real-life scenarios and practical exercises, we’ll equip you with powerful tools to enhance your emotional intelligence and drive positive outcomes in every aspect of your career and beyond.

Don’t miss this incredible opportunity to join us on a journey towards emotional intelligence excellence. Elevate your credit union career and make a lasting positive impact on your workplace and beyond. Enroll today and pave the way for a brighter and more fulfilling future.

According to Gallup
Higher emotional intelligence raises employee engagement. This will make your team:

• 51% more likely to have lower employee turnover
• 38% more likely to have above average productivity

And your credit union will be:

• 56% more likely to have higher than average member loyalty
• 27% more likely to report higher profitability

Emotional Intelligence (EI) is the essential leadership skillset of this decade and beyond, and it should be at the top of your list for leadership development.

Join ServiStar Consulting and Profile Strategies for this award-winning learning series designed to both measure and develop emotional intelligence in leaders. This in-depth online program is comprised of six 90-minute engaging training sessions.

Only $1,199/participant! Only 26 seats!

Sessions led by Lisa Chitty

Lisa Chitty, VP of Profile Strategies, is a certified Emotional Intelligence practitioner with Genos International, a world leader in emotional intelligence programs that enhance self-awareness, empathy, leadership and resilience. Lisa brings more than 30 years of experience in leadership, employee development and guiding others to achieve their fullest potential.

Limited to 50 participants!
Get your seat locked in now.

What you’ll learn:

Elry, Tansley and Taylor will guide you and your team through the best practices for effective journey mapping:

• Learn how to implement cross-team collaboration
• Plan for content and modeling
• Create a new methodology for evaluating process effectiveness
• Develop a template for mapping journeys and auditing efforts
• Learn how to journey map for multi and omnichannel environments

Facilitators:

Cost:

This workshop is free to all ServiStar Member Experience Builder clients (past and current).
For non-Member Experience Builder clients, the cost is $799 per credit union.

Limited to two attendees per credit union.

Recommended hotel:

Delta Hotels by Marriott Detroit Novi
37529 Grand River Avenue
Farmington Hills, MI 78335
(248) 653-6060

Email whitney.pickett@servistarconsulting.com for questions.

Matt is an enthusiastic and creative talent acquisition leader with experience designing and executing talent acquisition strategies to build high performing recruiting teams. 

In this one-hour, information packed session, Matt will focus on:

• Structuring your interview to maximize your chance to acquire top talent and provide a best in class candidate experience.
• Aligning the hiring manager and recruiter on what the recruiting strategy is.
• The offer and nurturing candidates post offer.

Matt is an enthusiastic and creative executive who has spent his career connecting great people and great companies. Matt’s experience designing and executing talent acquisition strategies has helped companies across North America.

Matt’s philosophy is: “Work hard, have fun, and do what you say you are going to do.” Matt knows by doing this, good things will happen!

Matt Kemblowski
President, MJK Connections

See immediate improvements in management performance!  

Whether you are an individual manager looking to grow or you are an emerging manager looking to prepare for success, you’ll find that Vertex Live Nationwide will set you up for success as a strong coach.

• Presented over an interactive studio-quality live stream.
• Eleven 2-hour online sessions spread out over six months.
• Interactive group work and individual networking.
• Assessments to validate learning and promote engagement.
• Access to our Vertex Learning Library computer-based training courses for one year for refresher training.

Sessions:

1. Coaching for Performance 1
2. Coaching for Performance 2
3. Effective Delegation
4. Team Building
5. Conflict Resolution
6. Employee Motivation
7. Employee Accountability
8. Leadership
9. Strategic Thinking
10. Effective Decision Making
11. Group Project Presentation

ServiStar offers research-based, credit union-specific training solutions that have worked for top-performing credit unions. Using breakout groups, role-playing and case studies to transfer knowledge, your team will quickly transform their skills into coaching and building more dynamic team members and leaders. Each session will provide managers the knowledge and confidence to know what to do to be effective performance coaches.

Register new managers or current ones who want to hone their skills.

This training is not just for new managers. It is also valuable for managers who previously completed ServiStar’s Coaching for Performance training and want a refresher.

Schedule

Session 1

• Defining Coaching vs. Managing
• Understanding the Importance of Coaching  
• Using a Performance Management System

Session 2

• Diagnosing Performance Deficiencies
• Conducting Effective Redirection

Session 3

• Learning How To Be a One-Minute Coach
• Setting Goals for Skill Improvement

Newly promoted managers often find themselves facing many challenges:

• How do they build trust?
• How do they establish themselves as leaders?
• How do they manage people who were their peers just days ago?

Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager? Isn’t leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production and member experience? 

ServiStar’s Emerging Leaders program takes new and emerging managers and turns them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive.

Who should attend:

Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position.