Learn why SERVICE is more than fast, friendly and accurate.

By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”

The primary concepts covered include the 7 Key Elements of Excellent Service and:

Investment: $199

Scott Albrecht
Facilitator: Scott Albrecht, AVP of Learning & Development

Learn How to Thrive in a Sales Environment

Many credit union employees shy away from anything to do with selling. However, to live out a credit union’s mission of improving the financial well-being of its members, selling is a necessity. In this 4-hour livestream course, ServiStar will help your employees understand the concept of relationship selling and give them the confidence to move beyond being order-taking and into trusted advisors.

Becoming a Sales Champion will equip your employees with the tools and practices needed to thrive in today’s challenging sales environment. This live workshop includes lecture, breakout sessions and Q&A with credit union employees from across the country. Learn how to set your credit union up for success and create an extraordinary sales experience.

Who Should Attend?

Any credit union employee who works in a selling position – branch and call center managers, and member service and call center representatives.

Topics Include:

Investment: $199/participant

Scott Albrecht
Facilitator: Scott Albrecht, AVP of Learning & Development