Limited to the first 50 participants!
Let’s not forget why we do what we do. The credit union movement is growing, but is our commitment to People Helping People keeping pace? As credit unions continue to grow and expand, many credit union employees and leaders forget or never learned how and why we started.
Enroll today and begin earning your credit union PhD – the Philosophy, History and Development of our movement. In this fun and interactive 90-minute workshop, we’ll talk about the motivation and passion our early leaders had when transforming cooperative financial institutions.
Who Should Attend?
From tenured employees to new hires, from the C-suite to the teller line. If you care about the Credit Union Movement, please join!
Topics Include:
- Were did the term “Credit Union” come from?
- Where was the first cooperative?
- Learn about Alphonse Desjardins, the Canadian who brought credit unions to North America.
- Ed Filene, the visionary and advocate for financial fairness for everyone.
- Roy Bergengren, the relentless lawyer who broke through hundreds of obstacles on his way to chartering over 1,000 credit unions.
- Louise McCarren Herring, the original credit union millennial and mother of credit unions.
Learn why SERVICE is more than fast, friendly and accurate.
By definition, service excellence refers to the ability of service providers to consistently meet and occasionally exceed consumers’ expectations. In ServiStar’s Service Excellence workshop, team members will learn why service is critical to the success of the credit union and how it’s the foundational building block of the credit union philosophy, “People Helping People.”
The primary concepts covered include the 8 Key Elements of Excellent Service and:
- What determines excellent service?
- Why excellent service is MORE than fast, accurate, & friendly
- How to go beyond the expectations of our members.
- Why member complaints aren’t necessarily a bad thing.
