Emerging Leaders

For Leaders and Managers 8 Sessions 16 Hours of Training Online


Every session is from 3–5 pm ET

February 9

February 13

March 9

April 6

May 11

June 8

July 13

Improve employee engagement

Give new and emerging leaders confidence

Have new managers performing from day one

Newly promoted managers often find themselves facing many challenges:

Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn’t leading people more challenging than operating a teller window? Should new managers be forced to learn though experience only? Do you think that will have negative implications on employee engagement, production and member experience? 

ServiStar’s Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive.

Who should attend:

Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position.

What’s included:

  • Eight 2-hour information-packed sessions.
  • Homework assignments between each session to ensure implementation of learning.
  • Personal leadership assessment.
  • Unlimited one-on-one access to our facilitators to discuss leadership challenges.
  • Access to the ServiStar Network to collaborate with peers.
  • Pre- and post-course assessment to validate participant improvement.
  • Certificate of completion.


  • Common Leadership Pitfalls for New Leaders (and how to avoid them)
  • How to Manage Former Peers (bonus session/attendance optional)
  • Five Leadership Voice/Leadership Brand
  • Coaching
  • Mentoring
  • Emotional Intelligence
  • Building Trust and Influence
  • Change Management


Mike Neill
Mike Neill, Chief Learning Officer
Scott Albrecht
Scott Albrecht, AVP of Learning & Development